Basic Shipping Info:

Because Herbal Extracts Plus manufactures all of our own products, it is very rare for us to be "Out of Stock" on any of the items listed in our website or product catalogs.  However, please allow up to two days for order processing, as each order is custom-prepared for individual shipment. (A Customer Service Representative will contact you if there will be any delay in your order).

The following is a basic guideline to our standard shipping timetable:

All orders require a correct and complete shipping address.  In the event that packages are returned to us due to insufficient address, you will be contacted for clarification of the shipping address and the order will be subject to additional shipping charges if applicable.  Please be sure to give us at least one form of contact information (telephone, fax or e-mail), so that we are able to contact you about your order. UPS CANNOT deliver to PO Boxes.

When filling out your address information, please be as complete as possible. Try not to use abbreviations and, if sending to a PO Box, please do not use POB or PMB abbreviations. Please also do not use dashes or spaces if your address does not require them. Our shipping system verifies addresses through the United States Postal Service. If you have any concerns about your address once you've submitted your order, please send us an e-mail or give us a call as soon as you can so that we can make sure that it is corrected by the time the package is ready to be shipped.

All Air Freight and International orders require both a correct and complete shipping address, along with a valid telephone number.  Carriers will impose a return service charge for any incorrect or incomplete shipping addresses. This charge will be passed on to our customers if we find that they neglected to provide complete shipping information.

Shipping Options & Costs - USA:

When submitting your order, you will need to select an appropriate Shipping Method during the Checkout process. The choices available for delivery in the USA are:

• USPS Priority Mail for a Flat Rate of $5.00 - Priority Mail typically takes between 2 and 5 business days to deliver.
  
• UPS (United Parcel Service) 3-Day Select for a Flat Rate of $12.50 - UPS 3-Day Select service will deliver to your shipping address within three (3) business days of shipment. Please be aware that we require a valid recipient phone number to be listed on the shipping label in order for the carrier to contact you in case there are delivery problems. UPS 3-Day Select does provide a Tracking Number should there be any issues with delivery.   This shipping service will not deliver to P.O. Boxes.
  
• UPS (United Parcel Service) 2nd Business Day for a Flat Rate of $20.00 - UPS 2nd Day service will deliver to your shipping address within two (2) business days of shipment. Please be aware that we require a valid recipient phone number to be listed on the shipping label in order for the carrier to contact you in case there are delivery problems. UPS 2nd Day does provide a Tracking Number should there be any issues with delivery.   This shipping service will not deliver to P.O. Boxes.
  
• UPS (United Parcel Service) Next Business Day for a Flat Rate of $30.00 - UPS Next Day service will deliver to your shipping address within one (1) business day of shipment. Please be aware that we require a valid recipient phone number to be listed on the shipping label in order for the carrier to contact you in case there are delivery problems. UPS Next Day does provide a Tracking Number should there be any issues with delivery.   This shipping service will not deliver to P.O. Boxes.

It is the customer's responsibility to make sure that they are allowed to import nutritional supplements from the U.S. into their respective countries.  If Customs officials in your country return your order to us, either because you did not have permission to import such supplements, or because such supplements are banned in your country, we will refund your credit card the amount equal to 80% of the product purchase price (less twice your shipping charge -as we must pay our carrier the same shipping charge to return your order to us).   Please check with your country's Customs regulations to make sure that you are permitted to import nutritional supplements from the U.S.

Important Notice:   Customs, in rare instances, may confiscate shipments containing locally prohibited products from getting through to their respective countries.  In the rare case in which your shipment is confiscated, Herbal Extracts Plus accepts no financial responsibility, and therefore  will not offer any refunds for your order.

COUNTRIES WE SHIP TO

For Your Information: we have encountered repeated Customs-related issues with shipments going to many International destinations.

Therefore, we currently limit our International shipments (outside the US) to the following countries/territories only: